Why can’t I find your app on the Meta store?
Our simulations come through your institution, not Meta's public store. Here is how to run them in VR and what to do if the app is missing on a standalone Quest.
You won't find X-ray Pro VR, RadSafe VR or BirthWise VR in Meta's public app store. That is deliberate. Your access comes through your institution, and this page shows you how to run the simulations in VR.
Why it isn't in the Meta store
Your licence comes from your institutionYour licence, progress and results are managed through the Virtual Medical Coaching Web Portal. Meta's public store can't connect to it.
Headsets are managed by your institutionStandalone headsets are set up and controlled by your institution, so every student gets the right simulation.
Same version for everyoneEveryone in a class runs the same version, so teaching and assessment stay consistent.
Lower cost for institutionsSelling through the public store would add costs that institutions would end up paying.
How to run the simulation in VR
| Your setup | How it works |
|---|---|
| A standalone Meta Quest provided by your institution | X-ray Pro VR and RadSafe VR install automatically through your institution's headset management system. Open the simulation from the headset Library. |
| Your own Meta Quest at home | Connect it to a VR-ready Windows PC with a Link cable or Air Link. Virtual Medical Coaching can't add the simulation to a personal Meta account. Air Link needs a strong Wi-Fi 6 or Wi-Fi 7 network. See Using a VR headset with a PC. |
| HTC Vive, Vive Pro, Vive Pro 2 or Valve Index | Connect it to a VR-ready Windows PC through SteamVR. See Using a VR headset with a PC. |
| BirthWise VR | Not available on a standalone Quest. It runs in VR only with a headset connected to a VR-ready Windows PC: HTC Vive, Vive Pro, Vive Pro 2, Valve Index, or Meta Quest with Link or Air Link. See Using a VR headset with a PC. |
| No headset | Use the Desktop version of X-ray Pro VR or RadSafe VR on a Windows PC or Mac. See What is the desktop version? |
More on headsets and standalone VR: What VR equipment will I need?
App missing or won't open on a standalone Quest
- Check it is an institution headset. The standalone app only reaches headsets your institution manages. If it is your own Quest, connect it to a PC instead, as shown above. Looking for BirthWise VR? It is not available on a standalone Quest, so it will never appear in the Library. Use a headset connected to a PC.
- Charge it and connect it to Wi-Fi. The headset needs an internet connection to download the simulation.
- Restart the headset. Press and hold the power button until you see the Power off screen, then select Restart. Restarting reinstalls the simulation through your institution's setup.
- Open your Library. Give the download time to finish, then look for X-ray Pro VR or RadSafe VR in the headset Library.
- Still missing? Tell your institution. Your lecturer or the person who manages your institution's headsets controls which apps each headset gets. Only they can change it.
- Installed but won't open? Restart the headset once more. If you see a message, look it up in Error messages and what they mean.
Don't factory reset an institution headset. Ask your institution first. A factory reset erases the headset and its setup.
Still stuck?
- Ask the chatbot: the Ask me anything box, bottom right of any Help Center page.
- Submit a help ticket.
Help us fix it first time. A ticket that only says "it's not working" doesn't tell us what has gone wrong, so we can't fix it. We'll have to write back and ask for details, which slows everything down. Please include:
- which simulation (X-ray Pro VR, RadSafe VR or BirthWise VR)
- your headset model, and whether it belongs to your institution or to you
- the name of your institution
- what happens: the app is missing from the Library, it won't open, or you see a message (word for word, or a photo of it)
- whether you have restarted the headset