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Password reset

Forgot your password, seeing "Action expired," or locked out? Reset or change your Virtual Medical Coaching password for X-ray Pro VR, RadSafe VR, BirthWise VR, and the Web Portal.

Your Virtual Medical Coaching password is the same for every simulation (X-ray Pro VR, RadSafe VR and BirthWise VR) and for the Web Portal. Choose the option that fits you.

I can't log in

You forgot your password, or your welcome link has expired.

I can log in but want to change it

For example, you think someone else knows your password.

I can't log in: reset your password

  1. On the sign-in page, click Forgot Password? Virtual Medical Coaching sign-in page with the Forgot Password link
  2. Enter the email address your organisation registered for your licence. Forgot Password page asking for your email address
  3. Open the reset email. It looks like this. Not there? Check you typed the right email, then check your Junk or Spam folder. Example Virtual Medical Coaching reset password email
  4. Click the link straight away. It expires 15 minutes after you request it.
  5. Enter your new password. We recommend ticking Sign out from other devices.

    Your password must:

    • be at least 10 characters long
    • include at least one lowercase letter (a to z)
    • include at least one uppercase letter (A to Z)
    • include at least one number (0 to 9)
    • include at least one special character (! # $ ? % @)
  6. Your password is now reset. Log in with it.

Seeing "Action expired. Please start again"?

More than 15 minutes have passed since you requested the reset, so the link has expired. Click Forgot Password? again and use the new email straight away.

My account is locked

Too many wrong passwords or password resets in a short time lock your account. This is a security feature that protects your account from someone guessing your password.

  1. Stop trying.
  2. Wait one full hour. Don't try again during that hour: any attempt in that time, including another password reset, starts the hour again.
  3. After the hour, try once, carefully. Use the email address your organisation registered, and check Caps Lock.

I can log in but want to change my password

  1. In the Web Portal, open Preferences in the side menu, check your details, then click Change password. Preferences page with the Change password button
  2. Enter your current password and click Sign In to confirm it is you. Re-authenticate screen asking for your current password
  3. Enter your new password. We recommend ticking Sign out from other devices.

    Your password must:

    • be at least 10 characters long
    • include at least one lowercase letter (a to z)
    • include at least one uppercase letter (A to Z)
    • include at least one number (0 to 9)
    • include at least one special character (! # $ ? % @)
    New password screen
  4. Click Submit. You return to your Preferences page.

Still can't log in?

  1. Ask the chatbot: the Ask me anything box, bottom right of any Help Center page.
  2. Still stuck? Submit a help ticket.

Help us fix it first time. A ticket that only says "it's not working" doesn't tell us what has gone wrong, so we can't fix it. We'll have to write back and ask for details, which slows everything down. Please include the email address you log in with, roughly when you last tried, and the exact message you see (or a screenshot).

Submit a help ticket