Simulation log files and diagnostic reports are essential for troubleshooting issues when using our simulations.
If you've been experiencing an issue and needing to submit a ticket with a log file. This article will guide you on how to locate these on either Windows or Mac.
This article assumes you have one of the following applications installed and that it has been run for the first time: "Birthing," "Radiation Safety," or "Radiography”
The player log and diagnostic report will be created for the last run of the application. So if you have reproduced a bug that you would like to troubleshoot, make sure you do not start the application again before copying the log files.
Windows
Step 1: Locate the Virtual Medical Coaching Log Folder
Open File Explorer: Press Win + E or click on the File Explorer icon in the taskbar to open File Explorer.
Navigate to the following folder replacing <YourUsername> with your actual username
C:\Users\<YourUsername>\AppData\LocalLow\Virtual Medical Coaching
Replace <YourUsername>
Step 2: Locate the Log Files
Open the folder that corresponds with the simulation that you are trying to troubleshoot.
They should be called "Birthing," "Radiation Safety," or "Radiography"
Find the Player.log File:
Find the diagnostic-report.txt File
Mac
Step 1: Locate the Virtual Medical Coaching Log Folder
The mac logs have uncertain locations based on system settings, install locations and application name.
The following products are supported on Mac:
"Radiation Safety," or "Radiography”
You can navigate to the following locations using finder or with the terminal using the command
open “./Library/Logs/Virtual Medical Coaching/Radiography”
Finding the Radiography logs
It's most likely your log files could be in the following locations:
./Library/Containers/com.SpatialComputingSolutions.Radiography/Data/Library/Logs/Virtual Medical Coaching/Radiography
./Library/Containers/Radiography/Data/Library/Logs/Virtual Medical Coaching/Radiography
./Library/Logs/Virtual Medical Coaching/Radiography
Finding the Radiation Safety logs
It's most likely your log files could be in the following locations:
./Library/Containers/com.SpatialComputingSolutions.Dosimetry/Data/Library/Logs/Virtual Medical Coaching/RadiationSafety
./Library/Containers/RadiationSafety/Data/Library/Logs/Virtual Medical Coaching/RadiationSafety
./Library/Logs/Virtual Medical Coaching/RadiationSafety
Step 2: Locate the Log Files
Open the folder that corresponds with the simulation that you are trying to troubleshoot.
Find the Player.log File:
Find the diagnostic-report.txt File (If it exists. Your mac version may not create this file - see additional tips below)
Additional tips:
If you are still having difficulty locating your log files in the above locations you can try the following terminal command:
Find . -name ‘Player.log’
This will output the location of any Player.log file on your system. Locate the path of the log file that corresponds with the simulation you are trying to troubleshoot. Then use finder or the terminal to navigate to the location output by the Find command.
That's it! You can now you can copy these files and attach them when submitting your troubleshooting information