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How to find Log Files and Diagnostic Reports

Find the log file and diagnostic report for X-ray Pro VR, RadSafe VR, or BirthWise VR on Windows or Mac, so we can fix your problem faster.

When something goes wrong in X-ray Pro VR, RadSafe VR or BirthWise VR, the simulation records what happened in a log file. Attaching it to your help ticket lets us see the problem and fix it much faster.

Copy the files before you open the simulation again. The log only keeps the most recent session. If you reopen the simulation, the session with the problem is overwritten.

There are two files to look for:

  • Player.log: a record of what the simulation did
  • diagnostic-report.txt: details about your computer (the Mac version may not create this one)

Each simulation has its own folder:

SimulationFolder on WindowsFolder on Mac
X-ray Pro VRRadiographyRadiography
RadSafe VRRadiation SafetyRadiationSafety
BirthWise VRBirthingNot on Mac (BirthWise VR runs on Windows only)

Windows

  1. Open File Explorer. Press the Windows key + E.
  2. Go straight to the folder. Click in the address bar at the top, paste the line below, and press Enter. (The AppData folder is hidden, so this is easier than clicking through.)
    %USERPROFILE%\AppData\LocalLow\Virtual Medical CoachingVirtual Medical Coaching folder in File Explorer
  3. Open the folder for your simulation (see the table above).
  4. Copy Player.log and diagnostic-report.txt to your desktop, ready to attach to your ticket.Player.log and diagnostic-report.txt in the simulation folder

Mac

On a Mac, the folder can be in one of a few places depending on how the simulation was installed. Try them in order.

  1. Open Finder's Go to Folder. In Finder, press Shift + Cmd + G.
  2. Paste the first path for your simulation and press Return. If it says the folder can't be found, try the next one.
    SimulationPaths to try, in order
    X-ray Pro VR~/Library/Containers/com.SpatialComputingSolutions.Radiography/Data/Library/Logs/Virtual Medical Coaching/Radiography
    ~/Library/Containers/Radiography/Data/Library/Logs/Virtual Medical Coaching/Radiography
    ~/Library/Logs/Virtual Medical Coaching/Radiography
    RadSafe VR~/Library/Containers/com.SpatialComputingSolutions.Dosimetry/Data/Library/Logs/Virtual Medical Coaching/RadiationSafety
    ~/Library/Containers/RadiationSafety/Data/Library/Logs/Virtual Medical Coaching/RadiationSafety
    ~/Library/Logs/Virtual Medical Coaching/RadiationSafety
    Opening the log folder on a MacLog folder location on a Mac
  3. Copy Player.log, and diagnostic-report.txt if it is there, to your desktop.Player.log in the Mac log folder

Still can't find it? Search the whole Mac with Terminal. Open Terminal (Applications, then Utilities, then Terminal), paste the line below and press Return:
find ~ -name "Player.log" 2>/dev/null
It lists every Player.log on your Mac. Pick the one whose path ends in Radiography or RadiationSafety, then open that folder with Go to Folder as above.

Terminal showing the location of Player.log
Still stuck?
  1. Ask the chatbot: the Ask me anything box, bottom right of any Help Center page.
  2. Submit a help ticket, and attach Player.log and diagnostic-report.txt.

Help us fix it first time. A ticket that only says "it's not working" doesn't tell us what has gone wrong, so we can't fix it. We'll have to write back and ask for details, which slows everything down. Please include:

  • which simulation (X-ray Pro VR, RadSafe VR or BirthWise VR)
  • Desktop or VR, and your headset model if VR
  • your computer (Windows or Mac) and operating system version
  • what you were doing when the problem happened, and any message word for word or a screenshot
  • the two log files from this page
Submit a help ticket