Controllers are not working in the Simulation

Controller problems in X-ray Pro VR, RadSafe VR or BirthWise VR come in two kinds. Pick the one that matches what you see, then follow the steps.

Controllers not working at all

This is often a room setup problem: the headset doesn't know where your floor and play area are. But it can be caused by many things, so work through these in order.

1. Check power. Make sure both controllers are switched on and charged, or have fresh batteries.
2. Check they are connected. SteamVR headsets: the SteamVR window on the PC should show both controllers. If one is missing, open the SteamVR menu, then Devices, then Pair Controller, and follow the steps. Meta Quest: the controllers should show in the headset home.
3. Re-run room setup. Choose room-scale if you have space to walk around, or standing if you don't. See the table below.
4. Check the room. Make sure the room is well lit and nothing blocks the headset's view of the controllers. HTC Vive, Vive Pro, Vive Pro 2 and Valve Index: the base stations must have a clear view of your play area.
5. Restart everything. Close the simulation. Restart SteamVR or the Meta Horizon Link app on the PC, and restart the headset. Then try again.
6. Still not working in the headset home? Then it is a headset or controller hardware problem. Use the Headset maker support links below, or contact the supplier of your headset.

Work in the home, not in the simulation: HTC Vive, Vive Pro, Vive Pro 2 or Valve Index

1. Close the simulation.
2. Open the SteamVR menu. Click the menu button on the SteamVR window on your PC. Can't see the SteamVR window? Open it from the Windows taskbar.
3. Select Settings.
4. Set Advanced Settings to Show, open Video, and turn Pause VR when headset is idle Off.
5. Open the simulation again from the Web Portal with Launch VR simulation.

Still not working? Make sure SteamVR is the only active OpenXR runtime on the PC. See Additional guidance for VR system configuration.

Work in the home, not in the simulation: Meta Quest with Link or Air Link

1. Close the simulation.
2. Set Meta Horizon Link as the OpenXR runtime. On the PC, open the Meta Horizon Link app, then Settings, then General. Next to OpenXR Runtime, select Set Meta Horizon Link as active. If it is greyed out, it is already active.
3. Check Unknown Sources is on. Still in Settings, General, make sure Unknown Sources is turned on.
4. Reset your boundary and floor. In the headset, open Quick settings, then Boundary, and set it up again (Roomscale if you have space, Stationary if not).
5. Use the controllers, not hand tracking. Pick up both controllers before you start.
6. Open the simulation again from the Web Portal with Launch VR simulation.

Full Quest setup: Using a VR headset with a PC.

Standalone Meta Quest (institution headset)

Close the simulation and restart the headset: press and hold the power button until you see the Power off screen, then select Restart. Reset your boundary as in the table above, and use the controllers, not hand tracking. If it still happens, tell the person who manages your institution's headsets.

Headset maker support

Virtual Medical Coaching supports the simulation, not the headset or controllers. For hardware problems, use the headset maker's own guides:

Seeing a message? Look it up in Error messages and what they mean.